Shipping Policy

Welcome to the NorthHive LLC Shipping Policy. We are committed to delivering your premium cookware and kitchen essentials safely, efficiently, and with complete transparency. This policy outlines everything you need to know about our shipping process — from order processing and domestic delivery to international shipping, tracking, and handling lost or damaged packages.

We understand that when you invest in high-quality cookware, you want it in your kitchen as quickly as possible. That is why we have designed our shipping operations to be reliable, fast, and customer-focused. Whether you are located in the United States or anywhere else in the world, we strive to get your order to you in perfect condition and on time.

Please take a few moments to read through this policy carefully. If you have any questions that are not addressed here, our customer service team is always ready to help.

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I. Order Processing Times

1.1 Standard Processing

At NorthHive, we know that waiting for your order can be exciting — and sometimes frustrating. That is why we work diligently to process and prepare every order as quickly as possible.

Orders are typically processed within 1–2 business days from the date the order is placed. This processing time includes order verification, quality checking, packaging, and handing off your package to the shipping carrier.

1.2 Business Days and Cutoff Times

Our processing operations run from Monday through Friday, excluding weekends and major U.S. holidays.

Orders placed after 5:00 PM Mountain Time will be processed on the next business day. Orders placed on weekends or holidays will begin processing on the following business day.

1.3 Order Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes:

• Your order number

• A summary of the items shipped

• A tracking number and link to track your package

• Estimated delivery date

If you do not receive a shipping confirmation email within 3 business days of placing your order, please check your spam folder. If it is not there, contact us at nguyenthanhtra0923@gmail.com and we will investigate.

1.4 Peak Season Processing

During peak shopping periods — such as the holiday season, Black Friday, Cyber Monday, and major sales events — processing times may be slightly longer. We will do our best to communicate any delays and keep you informed throughout the process.

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II. Domestic Shipping (United States)

2.1 Shipping Destinations

We ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO addresses. We are proud to serve customers across the entire United States.

2.2 Shipping Carriers

We partner with trusted, reliable carriers to ensure your order arrives safely and on time. Our primary domestic carriers include:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

The carrier used for your order will depend on the shipping method selected, the size and weight of your package, and your delivery location.

2.3 Shipping Methods and Estimated Delivery Times

We offer the following domestic shipping options:

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, weather conditions, carrier performance, and other factors beyond our control.

2.4 Shipping to PO Boxes and APO/FPO Addresses

We are happy to ship to PO Boxes and APO/FPO addresses via USPS. Please ensure that the address is correctly formatted to avoid delivery delays.

2.5 Shipping Restrictions

We do not ship to the following locations:

• U.S. territories not serviced by our carriers

• Locations with embargoes or trade restrictions imposed by the U.S. government

If you are unsure whether we ship to your location, please contact us before placing your order.

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III. International Shipping

3.1 Global Reach

NorthHive LLC proudly serves customers around the world. We ship to many countries across North America, Europe, Asia, Australia, and beyond. If you can place an order on our website, we can ship to your location.

3.2 International Shipping Methods and Estimated Delivery Times

Please note that customs clearance can significantly affect delivery times. We have no control over customs processing and cannot guarantee delivery dates for international orders.

3.3 Customs Duties, Taxes, and Import Fees

Important: For international orders, you may be required to pay customs duties, import taxes, and other fees levied by your country’s customs authority.

• These charges are solely the responsibility of the buyer.

• We do not collect these fees at checkout, and they are not included in the shipping cost.

• Customs fees vary by country and are based on the value of the items ordered.

We recommend that you check with your local customs office for more information about potential fees before placing an international order.

Important Note Regarding 2026 Customs Changes: As of July 1, 2026, the European Union has removed the €150 customs duty exemption for low-value e-commerce imports. A flat-rate customs duty of €3 per item is now applied to parcels valued under €150 entering the EU. The United States is also phasing out its $800 de minimis exemption. These changes may affect your international order. By placing an international order, you acknowledge and accept responsibility for any customs duties, taxes, or fees that may apply.

3.4 International Shipping Restrictions

Some countries have restrictions on certain types of cookware or kitchen tools. If we are unable to ship a product to your country due to legal or regulatory restrictions, we will notify you and issue a full refund.

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IV. Shipping Costs

4.1 Domestic Shipping Costs

Shipping costs for domestic orders are calculated at checkout based on:

• The shipping method selected

• The weight and dimensions of your package

• Your delivery location

You will see the exact shipping cost before you complete your purchase. There are no hidden fees.

4.2 International Shipping Costs

International shipping costs are calculated at checkout based on:

• The shipping method selected

• The weight and dimensions of your package

• The destination country

International shipping rates are generally higher than domestic rates due to the distance and customs processing involved.

4.3 Free Shipping

We frequently offer free shipping promotions on domestic orders that meet a minimum order value. Please check our website for current offers.

To qualify for free shipping:

• The order subtotal must meet or exceed the specified minimum threshold after any discounts or coupon codes are applied.

• Free shipping applies to standard shipping only, unless otherwise stated.

• Free shipping is typically available for domestic orders only.

We encourage you to take advantage of our free shipping offers to save on delivery costs.

4.4 Shipping Surcharges

Certain items may be subject to shipping surcharges due to their size, weight, or fragility. These surcharges will be clearly indicated during checkout. We do not apply surcharges without prior notice.

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V. Order Tracking

5.1 How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a unique tracking number. You can use this number to track your package through the carrier’s website.

5.2 Tracking Updates

Tracking information is typically updated within 24–48 hours of shipment. Please allow some time for the carrier to scan your package and update their system.

5.3 What to Do If Tracking Is Not Updating

If your tracking information has not been updated for several days, please contact us at nguyenthanhtra0923@gmail.com. We will contact the carrier on your behalf and investigate the issue.

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VI. Lost, Stolen, or Damaged Packages

6.1 Our Commitment

While we take every precaution to ensure your order arrives safely, we understand that issues can sometimes occur during transit. We are committed to resolving any shipping issues fairly and promptly.

6.2 Lost Packages

If your package is lost in transit:

1. Please contact us at nguyenthanhtra0923@gmail.com as soon as possible.

2. Provide your order number and a description of the issue.

3. We will contact the carrier to initiate a trace and investigation.

If the carrier confirms that the package is lost, we will offer you the following options:

• Full refund to your original payment method

• Replacement item shipped at no additional cost

• Store credit for the full value of your order

6.3 Damaged Packages

If your package arrives damaged:

1. Please contact us immediately at nguyenthanhtra0923@gmail.com.

2. Provide your order number and a description of the damage.

3. Include clear photos of the damaged item and packaging. Photos are essential for filing insurance claims with the carrier.

We will review your claim and offer a resolution, which may include a refund, replacement, or store credit. Please note that in some cases, we may ask you to return the damaged item.

6.4 Stolen Packages

If your package is marked as “delivered” but you have not received it:

1. Check with neighbors, building management, or anyone else who may have accepted the package on your behalf.

2. Contact the carrier to verify the delivery location.

3. If the package is confirmed stolen, please contact us at nguyenthanhtra0923@gmail.com.

While we cannot be held responsible for packages stolen after delivery, we will do our best to assist you in resolving the issue.

6.5 Shipping Insurance

We include shipping insurance on all orders to protect against loss or damage during transit. Most carriers provide default coverage of up to $100 USD for domestic and international shipments. For higher-value orders, we may purchase additional insurance to fully cover the value of your items.

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VII. Address Changes and Corrections

7.1 Before Shipping

If you need to change your shipping address after placing an order, please contact us immediately at nguyenthanhtra0923@gmail.com. If your order has not yet been processed or shipped, we will do our best to update the address.

7.2 After Shipping

Once your order has been shipped, we cannot change the shipping address. If the package is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping costs to resend the package.

7.3 Incorrect Addresses

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

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VIII. Returns and Exchanges Shipping

8.1 Return Shipping Responsibility

• Standard Returns: You are responsible for the cost of return shipping.

• Damaged, Defective, or Incorrect Items: We will cover the cost of return shipping and provide you with a prepaid return label.

8.2 How to Return an Item

To initiate a return, please refer to our Refund and Return Policy for detailed instructions, or contact us at nguyenthanhtra0923@gmail.com.

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IX. Delivery Delays

9.1 Factors Beyond Our Control

While we strive to deliver your orders on time, there are factors beyond our control that may cause delays:

• Weather conditions (snowstorms, hurricanes, floods, etc.)

• Carrier operational issues (high volume, staffing shortages, etc.)

• Customs clearance (for international orders)

• Holiday peak seasons

• Natural disasters or other emergencies

9.2 Our Commitment During Delays

If we become aware of a significant delay affecting your order, we will notify you via email. We are committed to keeping you informed and will do everything we can to minimize the impact of any delay.

9.3 What to Do If Your Order Is Delayed

If your order is significantly delayed beyond the estimated delivery timeframe:

1. Check your tracking information for updates.

2. Contact the carrier directly for more information.

3. If you need assistance, please contact us at nguyenthanhtra0923@gmail.com.

We will work with the carrier to resolve the issue and keep you updated on the status of your order.

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X. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.

Effective Date: August 21, 2026

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XI. Contact Us

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have any other shipping-related concerns, please do not hesitate to contact us.

NorthHive LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +84386356261
Email: nguyenthanhtra0923@gmail.com
Website: northhive.online

Our customer service team is available to assist you with any shipping-related questions. We strive to respond to all inquiries within 24 hours and are committed to resolving any issues promptly and fairly.

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XII. Conclusion

At NorthHive LLC, we believe that great cooking starts with great tools — and getting those tools to you quickly and safely is our top priority. Our Shipping Policy is designed to give you peace of mind, knowing that your order is in good hands from the moment you place it to the moment it arrives at your door.

We are committed to transparency, reliability, and exceptional customer service. Whether you are ordering a single cast iron skillet or outfitting your entire kitchen, we are here to support you every step of the way.

Thank you for choosing NorthHive LLC. We look forward to serving you and helping you create memorable meals with the best cookware available.

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Cook with confidence. Ship with peace of mind.